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Accenture Marketing Campaign Services Manager - Service Model Transformation Manager in Florham Park, New Jersey

We are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency. (https://www.accenture.com/us-en/about/accenture-interactive-index)

You are:

You will transform the way our clients operate, by contributing to the design and stand-up of leading class marketing operating models and services. Your focus will be on partnering with our clients and leadership to understand our client’s marketing needs, assess their organizational architectures and ways of working, and designing and standing up large-scale solutions that unlock value and deliver growth and efficiency.

You will drive new ideas with clients and leadership teams to deliver scalable solutions and will leverage Accenture’s go to market strategy to effectively activate our scaled services, including creative agency services, content, campaign, performance marketing, media, ecommerce, and analytics. You’ll mobilize teams to deliver strategic solutions, including operating models, value cases, and roadmaps, and will work with our clients and teams to activate new ways of working enabling leading digital platforms and services.

The work:

  • Contributing to new operating model designs and articulation of scaled services for our clients that encompass people, process, technology, and governance to unlock value and meet desired business outcomes.

  • Gathering, organizing, and analyzing information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations and designing roadmaps and operations to deliver this.

  • Developing new processes and ways of working, as well as managing the standing-up and rolling out those transformational changes with scaled services

  • Mobilizing workstream(s) of the new operating model by partnering with internal teams and clients to operate in a new way of working

  • Managing project plans, timelines, activities, and deliverables in standing up service model

  • Partnering on sales opportunities to bring transformative meaningful solutions to our clients

  • Working with architects to iterate on solutions for the right teams, roles and locations to deliver successful services

Here’s what you need:

  • Minimum of 7 years’ marketing / marketing operations / campaign management experience in a consulting, professional services or large-scale digital agency or business

  • Minimum of 7 years’ experience with one or more leading marketing automation vendors, such as Adobe Campaign, Eloqua, Marketo or Salesforce Marketing Cloud

  • Minimum 7 years of client facing experience with demonstrated proactive behavior

  • Minimum of bachelor’s degree

Preferred Skills:

  • Strategic skills: strong critical thinker, ability to identify opportunities and architect solutions, and clearly communicate strategic ideas in a clear, simple manner

  • Experience defining strategies that improve business outcomes

  • Experience mobilizing new organizational solutions for client teams

  • Strong project management and problem-solving skills

  • Strong knowledge in integrated marketing operations and processes with expertise in mobilization of scaled services in campaign management and execution

  • Experience working in one or more Campaign Management Tool(s) including building and executing campaigns of varying complexities

  • Understanding of leading practices in email marketing

  • Understanding of integrated marketing across the entire prospect and customer lifecycle, and how marketing strategy, customer data, segments, channel, creative, content, and offers interact to drive desired business outcomes

  • Understanding of marketing strategy with strong background in targeting, segmentation, test/control design, and campaign analytics/reporting

  • Experience leading and facilitating working sessions and workshops, and constructing long term plans for how we stand up marketing operating model capabilities and services

  • Direct client interaction, as well as work closely with cross-functional Global teams in sales, marketing, and operations.

  • Proven experience architecting, implementing, and managing operational change

  • Experience designing, developing, and implementing marketing process and rolling out new organizational capabilities / teams to generate improved business results

  • Experience of key business performance metrics and KPIs. Knowledge of digital marketing best practices

    Travel: For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {{$119,880.00 – 197,900.00 ) }} and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits)

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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